Effective Date: July 5, 2026

At Elementum Surfaces, we are committed to delivering Phomi® EconiClay® products safely, efficiently, and on schedule. Please review the following Shipping & Delivery Policy before placing your order.

Orders for in-stock products are typically processed within 2–5 business days after payment has been received and confirmed.

Processing times may vary depending on:

• Product availability
• Order size
• Production schedules
• Holidays
• Weather conditions
• Carrier availability

Processing time does not include shipping transit time.

Inventory levels are subject to change without prior notice.

If an item becomes unavailable after an order is placed, Elementum Surfaces will notify the customer and provide one or more of the following options:

• Revised estimated delivery date
• Substitute product (if available)
• Partial shipment
• Full refund for unavailable items

Products manufactured specifically for a customer, including special sizes, finishes, textures, or project-specific materials, are considered Special Orders.

Special Orders generally require:

• Minimum Order Quantity: 1,500 square feet
• Estimated Production Lead Time: 6–8 weeks

Production schedules are estimates only and are subject to manufacturing capacity, raw material availability, international shipping schedules, customs clearance, and other factors beyond Elementum Surfaces' control.

Special Order products cannot be cancelled once production has commenced.

Custom color products require:

• Minimum Order Quantity: 3,000 square feet
• Written approval by Elementum Surfaces
• Additional production time depending on project requirements

Color approval samples may be required prior to production.

Orders may be shipped using one or more of the following methods:

• LTL Freight
• Full Truckload (FTL)
• Ocean Freight
• Air Freight (upon request)
• Local Delivery (where available)
• Customer Pick-Up (by appointment)

Shipping method shall be determined based on product type, quantity, destination, and customer preference.

Unless otherwise stated in writing:

• Shipping and freight charges are the responsibility of the customer.
• Freight costs will be quoted separately or included in the sales quotation.
• Additional charges may apply for:
  
  • Residential deliveries
  • Liftgate service
  • Limited access locations
  • Inside delivery
  • Storage or redelivery
  • Expedited shipping

Unless otherwise agreed in writing, all shipments are made FOB (Free On Board) Supplier's Warehouse.

Risk of loss and title to the products transfer to the purchaser upon delivery of the products to the carrier.

Estimated delivery dates are provided as a courtesy only and are not guaranteed.

Elementum Surfaces shall not be liable for delays caused by:

• Weather
• Port congestion
• Customs inspections
• Transportation disruptions
• Carrier delays
• Labor strikes
• Government actions
• Force majeure events
• Material shortages
• Manufacturing delays

Project scheduling should not rely solely upon estimated delivery dates.

Customers must inspect all shipments immediately upon delivery.

Before signing the carrier's delivery receipt, customers should verify:

• Correct quantity
• Visible damage
• Broken packaging
• Missing pallets
• Incorrect products

Any visible damage or shortages must be clearly noted on the carrier's delivery receipt.

Any concealed damage, shortages, or shipping discrepancies must be reported to Elementum Surfaces within five (5) business days after delivery.

Customers may be required to provide:

• Photographs of damaged products
• Photographs of packaging
• Delivery receipt
• Order number
• Description of damage

Failure to report shipping damage within this timeframe may result in denial of the claim.

Customers are responsible for properly storing materials after delivery.

Products should be stored:

• Indoors whenever possible
• On a dry, level surface
• Protected from standing water
• Protected from excessive moisture
• Protected from impact damage

Improper storage may affect product appearance or performance and may void applicable warranties.

Customers choosing to pick up products from Elementum Surfaces are responsible for:

• Providing suitable transportation
• Proper loading security
• Product protection during transport

Once products are loaded onto the customer's vehicle, responsibility for transportation transfers to the customer.

International customers are responsible for:

• Import permits
• Customs duties
• Taxes
• Brokerage fees
• Local compliance requirements

Elementum Surfaces is not responsible for delays resulting from customs clearance or destination-country regulations.

If a shipment is refused for reasons not caused by Elementum Surfaces, the customer shall be responsible for:

• Round-trip freight charges
• Storage fees
• Restocking fees (if applicable)
• Re-delivery charges

Special Order and Custom Color products cannot be refused except in the event of verified shipping damage or manufacturing defects.

Elementum Surfaces shall not be liable for any delay or failure to perform caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, pandemics, labor disputes, government regulations, transportation interruptions, material shortages, or supplier delays.

For shipping questions, order tracking, or delivery assistance, please contact:

Elementum Surfaces
20373 Valley Blvd., Suite B
Walnut, CA 91789 USA
Email: contact@elementum-surfaces.com

Policy Updates

Elementum Surfaces reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. The version in effect at the time an order is placed shall govern that transaction.